Frequently Asked Questions
Everything you need to know about shopping with JMU Dental Supplies.
What is the typical shipping time for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, and we provide tracking information via email as soon as your package departs our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by destination and typically range from 7 to 14 business days. Please note that customers are responsible for any local customs duties or taxes.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you are not satisfied with your purchase, you can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How do I care for my garments to ensure they last?
To maintain the quality of our apparel, we recommend following the care label instructions on each piece. Generally, washing in cold water and air drying is the best way to prevent shrinkage and preserve fabric integrity.